PAIA MANUAL
Promotion of Access to Information Act, No. 2 of 2000 (PAIA)
Prepared in accordance with Section 51
Last updated: 11 March 2026
1. Introduction
This manual is published in compliance with Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 (PAIA) , read together with the Protection of Personal Information Act, No. 4 of 2013 (POPIA).
The purpose of this manual is to:
Promote transparency and accountability
Provide guidance on how to request access to records held by Showers of Blessings
Describe the categories of records we hold
Outline the procedure, fees, and grounds for refusal
2. Contact Details
| Name of Private Body | Showers of Blessings |
| Registration Number | N/A |
| Type of Organisation | Faith-based Non-Profit Organisation |
| Physical Address | 19 Lucille Str, Risiville, Meyerton, 1929, Gauteng, South Africa |
| Postal Address | 19 Lucille Str, Risiville, Meyerton, 1929, Gauteng, South Africa |
| Website | https://showers.cwhost.co.za |
| admin@showers.cwhost.co.za | |
| +2783 562 3560 |
3. Information Officer
In terms of PAIA and POPIA, every organisation must designate an Information Officer.
| Information Officer | Corrie van Staden |
| Position | Founder |
| admin@showers.cwhost.co.za | |
| +2783 562 3560 |
All PAIA requests must be submitted to the Information Officer at the email address above.
4. The PAIA Guide (Section 10)
The Information Regulator has published a guide on how to use PAIA. This guide is available in all official languages and explains:
The objectives of PAIA
How to make a request for access
The remedies available if a request is refused
How to obtain the guide free of charge
Contact the Information Regulator:
| Website | https://www.justice.gov.za/inforeg/ |
| inforeg@justice.gov.za | |
| Physical Address | P.O Box 31533, Braamfontein, Johannesburg, 2017 |
5. Records Automatically Available
The following records are available without a formal PAIA request:
Information published on our website (https://showers.cwhost.co.za)
Our Privacy Policy
This PAIA Manual
6. Categories of Records Held
Subject to PAIA and POPIA, we hold records in the following categories:
6.1 Operational Records
Outreach schedules and planning documents
Programme descriptions and impact reports
Partnership agreements (subject to confidentiality)
6.2 Donor and Supporter Records
Donor names and contact details (where provided)
Donation records and receipts
Communication preferences
Volunteer application forms
6.3 Human Resources Records
Volunteer agreements and policies
Team member contact details
Training records
6.4 Financial Records
Donation reconciliation reports
Financial statements
Banking details (where required for donations)
6.5 Correspondence Records
Enquiries received via website forms
Email communications
WhatsApp messages (where applicable)
6.6 Information Technology Records
Website access logs (anonymised)
Security and monitoring records
7. Records Held in Terms of POPIA
In accordance with POPIA, we process personal information for legitimate purposes:
Categories of Personal Information We Process
| Category | Purpose |
|---|---|
| Donor details (name, email, phone) | To process donations and communicate about our work |
| Volunteer information | To coordinate outreach activities |
| Enquiry details | To respond to questions and prayer requests |
| Website usage data | To improve our website and security |
We implement appropriate technical and organisational measures to protect personal information from loss, unauthorised access, and disclosure.
8. Request Procedure
8.1 How to Submit a Request
Requests for access to records must be submitted in writing to the Information Officer.
By email: admin@showers.cwhost.co.za
By WhatsApp: +2783 562 3560
By post: 19 Lucille Str, Risiville, Meyerton, 1929, Gauteng, South Africa
8.2 Information Required
Your request must include:
Your full name and surname
Your contact details (email address and/or phone number)
A clear description of the record requested
The form of access required (e.g., electronic copy, printed copy)
The right you are seeking to exercise or protect (access must be necessary for that right) -6
Proof of identity (where required)
8.3 Form of Request
While you may use the prescribed Form 2 (available from the Information Regulator’s website), a written email containing the required information is sufficient.
9. Fees
PAIA allows private bodies to charge prescribed fees:
| Fee Type | Amount |
|---|---|
| Request fee | R50.00 (payable before processing begins) |
| Access fee | Calculated based on reproduction, search, and preparation time |
| Deposit | May be required if search exceeds 6 hours |
Note: The request fee must be paid before we are required to consider your request. If your request is refused after a deposit was paid, the deposit will be refunded (excluding the R50 request fee).
No fee may apply if the requester falls below a prescribed income threshold or if the Information Officer waives the fee.
10. Timeframes
We will respond to a valid request within 30 days
Extensions are permitted where searches are complex or large volumes are involved
If no response is received within the timeframe, it is considered a deemed refusal
11. Grounds for Refusal
Access to records may be refused on grounds permitted by PAIA, including:
Protection of personal information of third parties
Confidential commercial information (including donor confidentiality)
Legal privilege
Safety or security of individuals
Protection of third-party interests
Where disclosure would constitute an unreasonable disclosure of personal information
If a request is refused, we will provide written reasons for the refusal and inform you of your right to lodge a complaint with the Information Regulator.
12. Remedies
If you are dissatisfied with our decision, you may:
Lodge a complaint with the Information Regulator
Approach a court for relief
Complaint process: Use Form 5 available on the Information Regulator’s website and submit it to complaints.IR@justice.gov.za.
13. Availability of This Manual
This PAIA Manual is available:
On our website: https://showers.cwhost.co.za
Upon request from the Information Officer
At our physical address during reasonable hours
14. Amendments
We reserve the right to amend this PAIA Manual as required by law or operational changes. The latest version will always be published on our website with the “Last updated” date revised accordingly.
15. Data Subject Rights Under POPIA
In accordance with POPIA, you have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Right to access | Request confirmation of whether we hold your personal information |
| Right to correction | Request correction of inaccurate or outdated information |
| Right to deletion | Request deletion of your personal information (subject to legal obligations) |
| Right to object | Object to the processing of your information for specific purposes |
| Right to withdraw consent | Withdraw consent where processing is based on consent |
To exercise these rights, please contact our Information Officer using the details in Section 3.
16. Applicable Legislation
In addition to PAIA and POPIA, the following legislation may be relevant to records held by Showers of Blessings:
Companies Act, 71 of 2008 (if applicable)
Income Tax Act, 58 of 1962
Nonprofit Organisations Act, 71 of 1997 (if registered)
Basic Conditions of Employment Act, 75 of 1997
Labour Relations Act, 66 of 1995
Showers of Blessings
Restoring dignity and hope through practical care
“He defends the cause of the fatherless and the widow, and loves the foreigner residing among you, giving them food and clothing.” — Deuteronomy 10:18